Got questions about ordering from Pool Store Canada? We've put together answers to the most common questions our customers ask. If you need more help, our team of pool and hot tub experts is just a phone call away.
What does Pool Store Canada sell?
We carry a wide range of pool and hot tub supplies, including water care chemicals (chlorine, bromine, shock, pH balancers, algaecide, clarifiers), hot tub parts (spa packs, pumps, heaters, circuit boards, jets, filters, blowers, diverters, sensors), pool equipment, and accessories like cover lifters, steps, and aromatherapy products. We stock leading brands such as Balboa, Gecko, Waterway, Aqua Flo, Madimack, Spa Life, and SpaZazz.
Where is Pool Store Canada located, and where do you ship from?
We're a proudly Canadian-owned company headquartered in Rossland, BC. Orders ship from our warehouses in Vancouver, BC and Calgary, AB, which allows us to reach most Canadian customers quickly. We also ship to the United States.
Do you offer free shipping?
Yes, we offer free shipping on orders over $69 CAD (conditions apply). Most Canadian provinces qualify. However, remote areas such as Nunavut, NWT, and Yukon are not eligible for free shipping. Free shipping orders are sent via Purolator Ground, and we also use Canada Post for certain shipments.
How fast will my order arrive?
We aim to ship within 1 to 2 business days, and 98% of our orders ship within 24 hours of being placed and accepted (weekdays only). Delivery times after shipment depend on your location and the carrier used. US orders may take longer due to customs processing.
Do you ship to the United States?
We do ship to the US. Please note that any duties, taxes, or import charges on US-bound orders are the responsibility of the customer and are not included in our shipping fees. Delivery times to the US will vary depending on your location and customs clearance.
What is your return policy?
Most unopened, unused items in their original condition can be returned within 15 days of receipt. A 20% restocking fee applies to eligible returns. Please keep in mind that a significant number of product categories are final sale and cannot be returned, so we recommend reviewing our full return policy before ordering.
Which items are non-returnable?
All pool and hot tub parts are final sale, including electronics such as pumps, heaters, circuit boards, spa packs, sensors, and lights. Chemicals, hot tub covers, spa pillows, pool cleaners, and any items that have been opened or installed are also non-returnable. If you're unsure whether a part is right for your setup, contact our team before purchasing.
Can I get help choosing the right part or product?
Absolutely. Our team has years of hands-on pool industry experience and can help you find the right part, chemical, or accessory for your specific pool or hot tub. Call us at 866-316-9064, Monday through Friday, 9 am to 5 pm PST. We're happy to walk you through compatibility questions, maintenance routines, or product recommendations.
Is your website available in French?
Yes, our store is fully bilingual. You can browse and shop in both English and French, making it easy for customers across Canada to find what they need in their preferred language.
Is it safe to order online from Pool Store Canada?
Your security is a top priority for us. We use 100% secure checkout to protect your personal and payment information. Combined with our fast shipping from Canadian warehouses and a knowledgeable support team ready to help, you can shop with confidence knowing you're buying from a trusted Canadian retailer.