Shipping Policy – Let’s Make this Easy
We aim to ship within 1–2 days from the time you place your order; 98% of orders ship within 24 hours of the order being placed and accepted.
We ship to Canada, USA, Europe, and the UK. Note that shipment destinations outside of Canada may incur duties and import charges payable by the customer at the time of delivery. Please note that all deliveries will require a signature upon receipt.
Once an order leaves our warehouse, we are not able to control the shipping time with the courier service and Pool Store Canada is not responsible for late or missed deliveries.
Shipping costs are calculated at checkout on purchases up to $149.00. Free shipping for orders over this amount is available in within Canada only; please note that remote areas are excluded – Nunavut, NWT, and Yukon will not qualify for free shipping.
Free Shipping including discount codes will ship Canada Post Expedited only.
All orders must be checked upon receipt. Shipments are checked for correctness before they leave our warehouse; however, in the rare event that an item is missing or damaged, this must be reported to us within 3 business days.
Items returned as ‘Undelivered’ (attempted delivery by courier or Canada Post)
If items are returned undelivered, then the return costs will be deducted from any refund due. If you require the items to be resent, please note that there will a charge for delivery. Items returned to stock will incur a 15% restocking fee.