Please note warranty claims may take up to 10 days to process.
Most products sold by Pool Store Canada come with the manufacturer’s limited warranty as per their warranty agreements. Should you need help with a part that is covered by warranty, please contact us using the contact form below or by calling -Toll Free - 866-316 9064 and we will be happy to help. The OEM warranty is exclusively provided by the manufacter. Pool Store Canada as a retailer does not provide any warranty on manufacturers’ parts and assumes no liability for any injury, loss or damage resulting from the improper use, damage from installation error or malfunction of an item we sell.
Pumps, spa packs and heaters all require to be tested by a qualified hot tub technician and a written report along with the company name submitted at time of warranty request.
All warranty request will require an RMA, pleae use the contact form below to request an RMA warranty number.