Please note due to the Covid situation, warranties are currently take up to 14 business days to process by the manufacturers.
All products and parts are covered by the warranty as provided by the products manufacturer. Should you need help with a part that is covered under the manufacturer's warranty, please email or call Pool Store Canada and in most cases we should be able assist you with the manufacturer's warranty claim. Pool Store Canada as a retailer does not provide any warranty on any manufacturer's products. The parts warranty if any, terms and conditions are those provided exclusively by the manufacturer of the part.
All manufacturer warranty claims are handled on behalf of the manufacturer by us and Pool Store Canada is not responsible for warranty decisions.
All warranty items must be returned complete with no missing parts. Any item returned incomplete will not be processed until all parts are received
All electrical items such as circuit boards, spa control packs, pumps, salt water generator systems need to be installed by a qualified spa or pool technician. Proof of installation may be required for warranty claims
Please note that a Return Authorization Number is needed for all returns. Returns with out an RAN will not be processed and sent back to the customer. The Return Authorization number is valid 10 days from date of issue. If the return is not shipped within the 10 day period the return will not be valid
* Please note - Shipping costs are not covered under warranty *
* Refunds are not offered on warranty claims*